RETURN & REFUND POLICY

At Agora of Colours, we take great care in curating and delivering high-quality creative products and experiences. Due to the nature of our offerings, all purchases are carefully reviewed before dispatch and confirmation.

For physical products such as DIY kits, art materials, or merchandise, returns or exchanges are accepted only in cases where the item received is damaged, defective, or incorrect. Customers must notify us within 48 hours of receiving the order, along with clear photographs of the product and packaging, to be eligible for review.

Once the issue is verified, Agora of Colours may offer a replacement or refund at its discretion. Refunds, if approved, will be processed to the original mode of payment within a reasonable timeframe. Shipping charges, if applicable, are non-refundable unless the error occurred from our end.

Products that have been opened, used, customised, or damaged after delivery are not eligible for return or refund. Due to hygiene, safety, and the creative nature of our kits, we do not accept returns for change of mind.

For workshops, events, and creative experiences, all bookings are non-refundable unless explicitly stated otherwise at the time of registration. In case an event is cancelled or rescheduled by Agora of Colours, participants will be informed and offered an alternative date, credit, or refund as applicable.

Custom orders, bulk orders, and personalised experiences are non-refundable once confirmed, as they are specially created to meet specific requirements.

Agora of Colours reserves the right to evaluate all refund or return requests on a case-by-case basis. This policy is designed to ensure fairness while maintaining the quality and integrity of our offerings.

For any refund or return-related queries, please contact us at agoraofcolours@gmail.com, and our team will assist you promptly.